For more information on the helpdesk and how it can be tailored to your particular application, see its listing under Products.

The M2 Helpdesk is the cornerstone of our client support system. Each client has the ability to log on, and submit a fault report with a response time guaranteed by their Service Level Agreement (SLA). This response time can be anywhere from a week for non priority calls to within the hour for the most urgent - severity one.

Another feature of the helpdesk system is that each fault or request logged, is tracked from start to finish. This ensures that the client can log on from any PC and check the progress of any fault via either a thin client interface or HTML web interface. All work and procedures are documented along the way providing for a fully auditable system. This includes any work done by third party contractors or specialists.